"With the new IT order database, we've got a tight grip on many processes"

Renate Mohr, Head of the Information Services Department, IAV GmbH, Berlin

Challenge: Mapping of all internal/external IT order processes, system/extras/consumables

Result: Defined standard processes implemented thanks to GIW workflow engine

Challenge: Warehouse management for all articles at 3 locations

Result: All articles can be selected by each employee from a defined article master

Challenge: Differentiation between investments and low-value items

Result: Simplified processes by taking account of internal signature rule

Challenge: Low-value items with electronic signature

Result: Simplified display on UHD with principle of dual control

Challenge: Integration of all those involved in order process: from order and budget approval through to delivery

Result: Shorter processes, compliance with regulations, exact agreement on dates

Challenge: Transparent information on current order process

Result: Order status can be viewed at every position, additional information by email

Challenge: Connection of inventory DB and OctoHelp with IT order database

Result: Real-time inventory management, transfer of systems using calls in OctoHelp

Challenge: Various analyses

Result: e.g. monthly summary of all material withdrawals for cost center manager